Operations Management

The local driver's license center processes applications for driver's license renewals through the following three steps. First, the customer registers with the receptionist, who updates the customer's Information in the database. This first step takes 2 minutes per customer. Then, the customer visits one of 3 cashiers to pay the associated fees for the license renewal. This tokes 3 minutes per customer because several forms must be printed from the computer and signed by the customer Finally, the customer visits one of 3 license processing stations where the customer's picture is taken and the license is printed. This final step takes 15 minutes per customer {Round to nearest kregen.) percent b. If demand is 5 customers per hour, what is the utilization of the receptionist? (Round to nearest integer)