Question: Operations managers are always concerned with improving products and services that they produce. They try to have strategies in place which attempt to prevent

Operations managers are always concerned with improving products and services that they

Operations managers are always concerned with improving products and services that they produce. They try to have strategies in place which attempt to prevent and minimize the likelihood of product and service failure or at least learn from the failure when it occurs. In addition, it is imperative that they have in place recovery strategies. Discuss techniques used in improving performance, failure prevention and recovery for products and services (use relevant examples). (5 Marks)

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