Operations managers must carefully align process structure, capital intensity, and workforce capabilities with their firm's strategic goals. The relationships among these elements influence cost, flexibility, and the type of products or services that can be delivered efficiently.

Which one of the following statements about process management is true?

The traditional relationship between capital intensity and resource flexibility is such that if one is high, so is the other.

Creating a more capital$-$intensive process tends to reduce fixed cost but raise the unit production cost.

A fixed$-$position layout is essential for the efficiency of a continuous$-$flow process.

A job process requires the same sequence of processing steps for each job.

When customization must be high, equipment should be general$-$purpose and employees must be capable of performing a wide range of tasks.