operations specific to service providers.

You are a manager at a company that provides customer service for a popular online clothing retailer. Your team interacts with customers via phone, email, and chat to answer questions, resolve issues, and process returns.

When describing the value your team provides to the company, which of the following statements best highlights the concept of providing an intangible product $($service$)?$

a$.)"$We offer a user$-$friendly website for customers to browse and purchase clothing."

b$.)"$We build positive relationships with customers and resolve their incuiries."

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