Question: Operations & Supply Chain Management Case Study No. 4 Aadhar Kendra is the place where Aadhar Card enrolment of citizens is done. Daily 150 people

Operations & Supply Chain Management Case Study

Operations & Supply Chain Management Case Study No. 4 Aadhar Kendra is the place where Aadhar Card enrolment of citizens is done. Daily 150 people are given an appointment for enrolment between 9 am and 2 pm. Each citizen has to follow a standardized process consisting of 4 stages. The 4-stage enrollment process along with its respective time is represented below; Stage Description Stage No 1 2 3 4 Online Form Filling by the Aadhar Kendra Staff Document verification Capturing Photograph, Iris and Fingerprint scanning Final Verification of the data entered by the Customer Time Required (minutes per citizen) 3 6 3 3 At each stage, 1 operator is required. 1. Represent the above process with a Flow Chart. (5 Marks) 2. What kind of layout is suitable for this enrollment process? Justify your answer. (5 Marks) 3. In the current scenario, identify the process related issue. Give a solution to the identified process related issue

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