OPM PRACTICE QUESTION - PLZ HIGHLIGHT THE FINAL ANSWER

1. "Wade analyses the reasons of his business's customer service calls and found the following: 20 calls for re-fixing, 36 calls for replacement, 15 calls for damaged parts, 25 calls for price match, 35 calls for returns. Using the 80-20 rule, to improve his business's Profitability, Wade must focus on"

		returns
		"Pricematch, returns and replacement"
		missing information
		replacement

2. Calling an external ispector is

		External Costs
		Appraisal Costs
		Expenses
		Quality costs

3. The Takt time is different from the drum beat of the operation

True

False

4. Utilization rate is independent of Product's profitability

True

False

5. Employee training is an Appraisal Cost

True

False

6. Customization is a major factor to choose process layout

True

False

7. "Transportation costs, distance to market, labor supply, and energy sources are not facility design factors"

True

False

8. Throughput time does not include rework time

True

False

9. Demand is independendent of bottlenecks

True

False

10. Minimum quality and performance standards do not influence effective Capacity

True

False

11. "When designing the process, the types of products or services do not form a major factor"

True

False