Question: OPMT 2 2 9 8 - Business Process ImprovementMini Case - Pencil Manufacturing Quality ImprovementThe Production Manager of a pencil manufacturing company, Graphite Innovations Ltd

OPMT 2298- Business Process ImprovementMini Case - Pencil Manufacturing Quality ImprovementThe Production Manager of a pencil manufacturing company, Graphite Innovations Ltd., is concerned about the quality of their products and wants to identify key areas for improvement. He decided to implement a quality feedback system on the production floor. A summary of quality issues recorded over an eightweek period is shown below:

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