Question: OPPORTUNITIES FOR CRITICAL THINKING 1. Explain market segmentation. 2. Define culture and give two examples of culture in the workplace. 3. Explain the difference between

OPPORTUNITIES FOR CRITICAL THINKING

1.

Explain market segmentation.

2.

Define culture and give two examples of culture in the workplace.

3.

Explain the difference between high-touch and low-touch environments.

4.

What variables should be considered when developing a customer service strategy?

5.

Look for examples of infrastructure in your own organization.

6.

Contrast the potential success of a strategy that is developed according to the guidelines for creating a strategy and one that is not.

7.

Identify some customer service market segments that you are in.

8.

Give examples of situations where high-touch and low-touch environments are appropriate.

9.

What role do customers expectations play in the establishment of customer service strategy?

10.

Examine the culture of your own workplace.

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