OptimaTech, a leading software development firm, is evaluating its operational strategy to address challenges arising from its task and internal environments. The company specializes in custom software solutions for the healthcare sector, dealing with hospitals, private practices, and insurance companies.

Task Environment: OptimaTech faces significant competitive pressures from both established IT giants and emerging tech startups. Additionally, the company relies heavily on a few large healthcare providers for most of its revenue, making client relationships crucial.

Internal Environment: OptimaTech prides itself on a highly skilled but increasingly overburdened workforce. The rapid pace of projects has led to burnout and a noticeable dip in employee morale. The management is also concerned about retaining top talent amid growing demand for skilled developers in the industry.

Given these factors, which initiative should OptimaTech prioritize to most effectively manage the interplay between its task and internal environments, thereby enhancing its operational efficiency and competitive edge?

Question $18$ options:

Launch a targeted recruitment and training program to quickly expand and upskill the workforce, addressing internal capacity issues and preparing for increased demand.

Introduce advanced project management tools to streamline workflows and improve project delivery timelines, indirectly alleviating workforce stress and enhancing client satisfaction.

Implement a robust employee wellness and retention program that addresses burnout and improves morale, ensuring the team's ability to meet client demands effectively.

Develop a new client engagement strategy that focuses on diversifying the company's client base to reduce dependency on a few large clients in the task environment.