Optimizing the End$-$to$-$End Supply Chain and Finance Operations for a Global FMCG Major Case Study Overview:

In this case study, entry$-$level consultants at Genpact will play the role of advisors to a global FMCG $($Fast$-$Moving Consumer Goods$)$ major $$ ABC Corp. The client is grappling with complex supply chain and finance operation challenges that impact their overall efficiency and financial performance. Consultants will be required to demonstrate their practical functional knowledge across the entire supply chain, from Planning and Forecasting to Delivery, Order Management, and the Invoice to Cash cycle in Finance operations.

Background: ABC Corp operates in numerous markets across the globe. Genpact supports supply chain and finance operations for ANZ $($Australia & New Zealand$),$ North America $($NA$)$ and European markets out of India. They are facing challenges in their inventory optimisation, forecasting accuracies, On time in Full deliveries, reinvoicing and frequent customer claims. The customers are complaining and NPS has plummeted from $+15$ to $-50.$

Supply Chain Metrics:

Metrics

Current Values

Target Value

Industry Benchmarks

Forecast Accuracy $(\%)$

$80\%$

$92\%$

$90\%$

Inventory Levels $($in days$)$

$40$ days

$32$ days

$30$ days

Dispatch Rate $(\%)$

$98\%$

$95\%$

$95\%$

On$-$time Delivery $(\%)$

$85\%$

$92\%$

$95\%$

Order Management Systems: ABC Corp uses multiple systems to accept orders, including B$2$B portals, EDI $($Electronic Data Interchange$),$ emails, and phone calls.

Finance Operation Inefficiencies Metrics:

Metrics

Current KPIs

Target KPIs

Industry Benchmarks

Invoicing Accuracy $(\%)$

$92\%$

$98\%$

$95\%$

Collection on Time $(\%)$

$80\%$

$95\%$

$90\%$

Overdue $(\%)$

$15\%$

$10\%$

$5\%$

Cash Applied on Time $(\%)$

$88\%$

$95\%$

$92\%$

Claim Settlement Lead Times $($in days$)$

$30$ days

$20$ days

$15$ days

Key Dilemmas:

$1.$ Issue Prioritization: How would you systematically identify and prioritize the client's supply chain and finance operation challenges based on their potential impact on operations and finances?

$2.$ End$-$to$-$End Supply Chain and Finance Operation understanding: Develop a comprehensive process flow from Planning to Cash Realization, highlighting interlinkages, specific inefficiencies and areas needing improvement.

$3.$ Data Analysis: Utilize the provided tabular data to identify patterns and correlations among supply chain and finance operation metrics. How can data analysis support your recommendations? Assume any other data that you have to$,$ and mention the assumptions.

$4.$ Solution Approach: Propose a holistic strategy that addresses the client's issues under the four pillars of process, technology, people, and policy. Call out the strategies for short term, medium term and long term.

$5.$ Change Management: Outline a change management plan to ensure the successful implementation of new processes, technologies, and policies within ABC Corp

$6.$ Business Opportunity: How can Genpact commercialize these recommendations?

Task: Prepare a presentation $($max $5$ slides$),$ outlining your solution strategies to the dilemmas, implementation plan and expected outcomes. The solutions need to be specific, feasible, out of the box, implementable and make business sense to drive key business outcomes.