Order Fulfillment at Matrix Machine Components Ltd. About Matrix Matrix Machine Components (MMC) is in the business of manufacturing, telling, and servicing diversified industrial components and assemblies required for industrial construction activity with revenues of USS 15 billion in FY2011 MMC has built its presence in 30 countries with over 20 manufacturing plants, 100 sales offices and 300 daler outlets for sales and 2000 services & parts outlets to reach out to its customers. These service outlets are operated by authorized dealers and subdealers and make MMC uniquely positioned in the marketplace MMC has nk regional Order Fulfillment Centers which distribute products to the douler outlets, institutional and retail customers in the region and it operates in a combination of Make-to-Order and Assemble-to-Order business modul MMC follows a combination of local and global sourcing The Order Fulfillment Centers The Order Fulfillment Conter (OFC) in each region has to service the customers at an agreed service levels with the sales team. The high level organitation in each OFC nimilar and la depicted below OFC Head Sales co-ordinator Buyer Operations Shipper The role of each of the organizational unit is given in brief OEC Head the channel.be OEC antincesponsible for ensuring the SLA, OTD and optimum utilization of the resources in the OFC The role of each of the organizational unit is given in belet OFC Head, is the in charge of the OFC and is responsible for ensuring the SLA, OTO) and optimum utilization of the resources in the OFC Sales coordinator: this role is responible for acting as SPOC with Sales in regional HO and Operations in OFC She communicates the demand tom sales and drwy promise from OFC She ansures both parties are in synch all the time, Buyer: This role is responsible for all supplier communication and coordination with the central purchasing group. The central purchasing group would rechy deal with glahat suppliers while the buyer in OFC would buy local parts Operations. This is a central role in the OFC which is responsible for customer order communicated via Sales coordinate to be cated as per the specifications and one The upkeep of operations and key sections Se receiving document storage of loyaambly documents shipment documents is primary responsibly of the operations team The maintenance admin, HR and Quality leads are all reporting to operations laat Shipper: The responsibility of this role is to ensure shipment an per the terms of the order communicated by sates. This includes condition win IPL cutomer's doet ons and sales coordinator OFC Functions: Brief Overview Sales coordinator passes on demands from customers to Operations or receives parts from fuppliers and starts to make productes per the specs The proces the shipped to customer as per their specification The operation cany out following steps 1. Picking right parts stores 3. Assigning to the right platform for sent a Asembly 4. Toming 4. Testing DAM 5. Packaging 6. Shipment The buyer function performs following activities: 1. Inbound planning 2. Receiving 3. Inspection of parts / disposition 4. Assigning storage location 5. Inventory management 6. Issue to Operations The shipping function does following activities 1. Outbound planning 2. Packing 3. Shipment 4. Documentation Acronyms used: 1. SLA - Service Level Agreement 2. OTD - On Time Delivery 3. SPOC - Single Point of Contact 4. Documentation Acronyms used: 1. SLA - Service Level Agreement 2. OTD - On Time Delivery 3. SPOC - Single Point of Contact 4. HO - Head Office 5. HR - Human Resources 6.3PL- Third Party Logistics Answer the following questions: 1. Please suggest a Business Process Master List for the processes at OFC (15 points) 2. Draw context process maps for the OFC using IDEE and using SWIM LANES (15.10 Poloto) 3. Suggest metrics for any of the five processes and explain the rational (10 Points)