Order Management Systems (OMS) manage processes including the following EXCEPT

order entry.

customer credit validation.

price verification.

inventory allocation.

accounts payable recording.

invoice generation.

sales commission recording.

sales history recording.

accounts receivable generation.

Back orders are generally a result of

too many changes to orders.

too many returned orders.

to much inventory on hand.

marketing promotions.

inadequate quality assurance.

inaccurate demand forecasting and planning.

A good tool(s) for measuring the service performance of distribution partners is/are

feedback surveys.

dialogue.

after sales follow up.

scorecards.

annual meetings.

contractual requirements.

None of the above

All of the above.

Flag this Question

Question 9 4 pts

Which statement is true?

A successful CRM Program is 50% technology.

A successful CRM Program is 50% good strategy.

A successful CRM Program is 50% luck.

A successful CRM Program is 50% people.

A successful CRM Program is 50% good procedures.

Flag this Question

Question 10 4 pts

The Seven Deadly Sins of CRM failure DO NOT include

not being able to integrate various sources of data.

not understanding the concept of a customers lifetime value.

lack of openness to change.

too much management involvement.

inability to work cross functionally across the organization.

viewing CRM primarily from a technology perspective.

lack of customer-centric vision.