organizational behavior

Select the term that best completes the sentence. Whether conflict is positive or negative is determined by rather than by the conflict itself. Choose the best conflict de-escalation strategy for the situation. You recognize that two coworkers are entering the "images and coalitions" stage of conflict escalation as they begin attacking each other's identity and try to align coalitions against the other party. O Remind both parties that a win-win solution can still be found Be an empathetic listener Use delay tactics to buy time for the two of them to diffuse their emotions Resource constraints Poor communication Differing task goals Differing process goals Change Information conflict Interpersonal differences Values conflict Task interdependence Structural conflict Differing process goals Marketing employees want to provide a lot of product variety to maximize sales but production employees prefer efficiencies and low costs and seek long, economical production runs of a limited number of products. Interpersonal differences You and your coworker Olaf just don't get along no matter how hard you try. Resource constraints If your colleague's new product proposal gets approved then there won't be enough money left in the budget for the new product you want your team to develop