Organizational capabilities are virtually always

a$.$ knowledge based, residing in people and in the company's intellectual capital, or in organizational processes and systems, which embody tacit knowledge.

b$.$ more complex than resources and are exercised only through key personnel.

c$.$ require constant evaluation to ensure cooperative support from management.

d$.$ easier and less challenging to categorize than resources because there are fewer to be concerned about.

e$.$ reflective of the industry's driving forces.