Organizations have never faced a more turbulent, complex or changing environment than they do today, whether in social, political, economic, technological or ecological terms. Customers are more demanding; product life cycles are shorter; technologies are constantly changing. All of us have to make decisions every day. Some are relatively straightforward and simple; others are quite complex.

1. What components do you believe distinguish decision making in today's complex environment? Explain any TWO (2) major components. (4 Marks)

1. How would you proceed the decision making process with proper steps? (6 Marks)