Outage Impacts Impact categories and values should be created in order to characterize levels of severity to the organization that would result for that particular impact category if the mission/business process could not be performed. These impact categories and values are samples and should be revised to reflect what is appropriate for the organization. The following impact categories represent important areas for consideration in the event a disruption or impact. Impact category: Network/Program Access Impact values for assessing category impact: Severe = No access Moderate only accessing one type (Location locked or not) Minimal = delayed access Example impact category = Cost of Severe - temp staffing, overtime, fees are greater than $1 million Moderate-fines, penalties, liabilities potential $550k Minimal-new contracts, supplies $75k The table below summarizes the impact on each mission/business process if Network/Program Access was unavailable, based on the following criteria: Network/Program Access Mission/Business Internal Process Use Custom er use Extern al Offsite Access Impact Finance N/A Payroll Accounting Legal Customer Support Data Center Access HNetExchange HNetPay HNetConnect Human Resources N/A