1. Outline some of the liability risks that may pertain to the following areas of a hotel:
2. a) Doors, lobbies, and staircases
3. b) Guest corridors
4. c) Guest bedrooms, especially the bathrooms
5. d) Dining rooms, bars, and banquet rooms
6. e) Swimming pools, saunas, and hot tubs

Answer any two of the following three questions:

1. For any two of the above items, what standard operating procedures (STOPS) could be adopted to reduce the risks?
2. Why should some repair and maintenance work be done by outside contractors?
3. Discuss how a telephone attendant should handle a call from a terrified female guest who says that she has been attacked and that the attacker might still be in the room.