Question: Outline the essential differences between quality management and TQM processes and explain why it is necessary to maintain a realistic balance between customer satisfaction and

Outline the essential differences between quality management and TQM processes and explain why it is necessary to maintain a realistic "balance" between customer satisfaction and quality costs. Explain clearly the differences between quality control assurance and the processes involved

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Outline the essential differences between "quality management" and TQM processes, and explain why it is necessary to maintain a realistic "balance" between customer satisfaction and quality costs.

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