Over the last year or so, you've noticed more disagreements between the receptionist and the information clerks.
Question:
Over the last year or so, you've noticed more disagreements between the receptionist and the information clerks. After discussions with your employees, you determine that the problems stem from misunderstandings regarding responsibilities for particular duties. Strong discontent has developed because the receptionist feels that the information clerks have too much free time to socialize and run personal errands. Often the receptionist is left to do some of the duties of the information clerks. Additionally, the information clerks are occasionally left to work overtime to do some of the work that is in reality the responsibility of the database administrator. The information clerks complain that they should not have to take on these additional duties because it is not in their job descriptions and they are not getting paid the large salary of the database administrator.
Each person at the Vigo County Tax & Municipal Services Office has a general job description that was written several years ago. However, the nature of their positions has changed over the years, especially with the installation of a new computer system. No attempt has been made to put these changes in writing. While you formerly held staff meetings to discuss problems that arose within the office, you haven't held meetings for several months.
base on these job description answer the question :
Receptionists
Receptionists provide general information about their organization to visitors.
Quick Facts: Receptionists
2019 Median Pay$30,050 per year
$14.45 per hour
Typical Entry-Level EducationHigh school diploma or equivalent
Work Experience in a Related OccupationNone
On-the-job TrainingShort-term on-the-job training
Number of Jobs, 20191,105,300
Job Outlook, 2019-294% (As fast as average)
Employment Change, 2019-2939,500
What Receptionists Do
Receptionists do tasks such as answering phones, receiving visitors, and providing information about their organization to the public.
Work Environment
Receptionists are employed in nearly every industry.
How to Become a Receptionist
Receptionists typically need a high school diploma or equivalent and good communication skills.
Pay
The median hourly wage for receptionists was $14.45 in May 2019.
job outlook
The employment of receptionists is projected to grow 4 percent from 2019 to 2029, about as fast as the average for all occupations. Overall job opportunities should be good, especially in healthcare industries.
State & Area Data
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Similar Occupations
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2-Information Clerks
Summary
YouTube Video
Quick Facts: Information Clerks
2019 Median Pay$35,390 per year
$17.01 per hour
Typical Entry-Level EducationSee How to Become One
Work Experience in a Related OccupationNone
On-the-job TrainingSee How to Become One
Number of Jobs, 20191,465,800
Job Outlook, 2019-29-3% (Decline)
Employment Change, 2019-29-38,000
What Information Clerks Do
Information clerks perform routine clerical duties, maintain records, collect data, and provide information to customers.
Work Environment
Although information clerks are employed in nearly every industry, many work in government agencies, hotels, and healthcare facilities. Most information clerks work full time.
How to Become an Information Clerk
Information clerks typically need a high school diploma and learn their skills on the job. Some employers may prefer to hire candidates with some college education or an associate's degree, depending on the occupation.
Pay
The median annual wage for information clerks was $35,390 in May 2019.
Job Outlook
Employment of information clerks is projected to decline 3 percent from 2019 to 2029.
State & Area Data
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Similar Occupations
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3- database information
Summary
YouTube Video
Quick Facts: Database Administrators
2019 Median Pay$93,750 per year
$45.07 per hour
Typical Entry-Level EducationBachelor's degree
Work Experience in a Related OccupationNone
On-the-job TrainingNone
Number of Jobs, 2019132,500
Job Outlook, 2019-2910% (Much faster than average)
Employment Change, 2019-2912,800
What Database Administrators Do
Database administrators (DBAs) use specialized software to store and organize data.
Work Environment
Many database administrators work in firms that provide computer design services or in industries that have large databases, such as educational institutions, and insurance companies. Almost all database administrators work full time.
How to Become a Database Administrator
Database administrators usually have a bachelor's degree in an information- or computer-related subject, such as computer science.
Pay
The median annual wage for database administrators was $93,750 in May 2019.
Job Outlook
The employment of database administrators is projected to grow 10 percent from 2019 to 2029, much faster than the average for all occupations. Growth in this occupation will be driven by the increased data needs of companies across the economy.
State & Area Data
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Similar Occupations
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- Discuss the difference and similarities among all 3 positions.
- What actions do you recommend that the director take?
Expert Answer:
