Question: Overview In this assignment, we will examine customer service, use of technology, and recognition programs in your chosen organization. This work will be part of

Overview

In this assignment, we will examine customer service, use of technology, and recognition programs in your chosen organization. This work will be part of your final Customer Service Plan.

Instructions

Part II: Use of technology

Describe your company's use of technology. Address the following in your description:

  1. What twenty-first century technologies are used by your company to connect to customers (call center, social media, online support, webinars, email, etc)?
  2. How does your company use the technologies available? What is the purpose of each?
  3. How is each type of support evaluated? How do you get feedback from customers?

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