Overview of the Process

Value stream mapping is a lean process improvement method used to help identify waste and inefficiencies in a business process. It involves mapping out the steps of a circle and tracking the time required to complete each step. In the example given, the process is verifying documents, with the input being an uploaded document and the output being an approved document. The process involves the analyst reviewing the document for accuracy, completeness, and compliance and then confirming it is valid before approving it. The process starts with the member uploading their documents into E-Benefits once enrolled. The process involves the analyst reviewing the document for accuracy, completeness, and compliance and then confirming it is valid before approving it. The time required for each step is also tracked, with the total time for the entire process being four days.

The most critical challenge is that the documents have to go through quite several analysts to be approved, and this takes much time and is also much manual labor. Also, many of our members need to learn how to upload their documents and will have to mail in the required documentation.

Bottlenecks

The Bottlenecks are the delays. Many of these steps are manually done by the Analysts, so this process is significantly delayed.

Most of the approvals are completed by people within the department.

This process will be more efficient and less time-consuming if the entire process is automated.

I need to construct a detailed Agenda for an event using correct lean tools with improvement outcomes. The above is my value map that needs to be used to construct this agenda.