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Question $3(1$ point$)$

A means of measuring the impact of a non activity is:

Throughput

Cycle time efficiency

Productivity measure

Process measure

Question $4(1$ point$)$

$14.$ A quality improvement technique that involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking is:

a check sheet

a control chart

benchmarking

Pareto analysis

brainstorming

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