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Research Activity

Challenge

Objectives

Assignment

Today, more than any other time in history, people are seeking information. It has become easy to research almost anything on which an individual or group may need information. The ability to collect and compile accurate research is a skill that all professionals need to develop. While it is fun and easy to get information, the ability to sift through information and to compile it into usable form is an important part of formulating informed conclusions.

To provide individuals with the opportunity for additional research in an area of customer service of their choice.

To compile information collected in a concise and factual written report.

For individuals to orally share information in their report with others.

With your instructor, choose a topic relevant in customer service to research. Try to find a topic that not only will have available information but also is of interest to you. If it can help you in your current or future employment, even better! Conduct your research in an organized and professional manner. The Internet is a wonderful research tool that is used commonly by today's professionals, but try to confirm the validity of the information you collect. Just because information is found on the Internet $($or anywhere else$),$ it is not necessarily true.

Research your chosen topic as extensively as possible. Attempt to acquire a well$-$rounded perspective on your topic.

You should have a minimum of four sources of information. One of your sources should be from the Internet. You may use several sources from the Internet, but at least one source should come from another place. A personal interview with a professional is an interesting way to supplement your other information and can provide a real$-$world perspective.