Paragraph Select the correct answer by placing a check mark against the letter that identifies it. The moment of truth is commonly referred to as the a) objectivity quotient. b) dress code. c) first impression. d) amiable personality. 2) The minimum level of service that may satisfy customers under ordinary circumstances is referred to as the, a) inadequate customer service. b) customer economy. c) base line service. d) exceptional customer service. 3) The mirror principle is, a) the tiered service system reflects managements objectives. b) the working environment reflects profit at all approach. c) the concept that employers' treatment of employees will reflect in their dealings with customers is, d) customer service representatives should always accept what customers dish out. 4) post-episodic survey is the a) interactive center. b) relationship building tools. c) contact points. d) a new popular feedback approach e) help desk 5) A customer service representative that wants to build relationship has one of the following personalities. a) The driver personality. b) The analytical personality c) The amiable personality d) The expressive personality