Question: Part 1 Albert is the only worker at a help desk where he is able to serve customers at an average rate of 11 per

Part 1 Albert is the only worker at a help desk

Part 1 Albert is the only worker at a help desk where he is able to serve customers at an average rate of 11 per hour. Customers arrive at the desk at an average rate of 6 per hour. 1. What is the average time a customer spends in line? 2. What is the average time required to serve a customer? 3. What is the probability it will take longer an 5 minutes serve a customer? 4. Anna is walking over to the desk to get assistance. What is the probability that she will find more than one customer at the desk (either waiting in line or being served)? 5. What is the average number of customers waiting in line

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