Part $1-$ Based on the information provided in the scenario and on an outside review of the relevant literature: prepare a formal recommendation, to the Director of the Bright Road's urgent care facilities, which includes suggestions on how to improve access and quality while managing costs within facilities. The recommendation needs to be well supported. logically presented, and thoroughly vetted.

Part $2-$ Propose an innovative process approach to get rid of the urgent care waiting room and discuss how removing waiting room can reduce costs, increase access, and improve quality of care.