Part 1

Continue working with the company AMAZON.COM, INC.

1.- Obtain information about the characteristics of the customer service activities that are carried out in the operation of the company in its distribution chain. 2.- Describe the logistics performance metrics that the company uses to carry out its objectives and control logistics activities in accordance with the strategic objectives of the organization.

Part 2

Continuing with the same information from part 1, do the following:

3.- Identify the environmental and sustainability practices in the supply chain that the company applies in its operation. 4.- Identify and describes the outsourcing strategies in logistics services of the company, which are the determinants to outsource versus using own resources. 5.- Identify the innovation practices in the supply chain that the company has developed compared to its competitors and how these have impacted its position in the market.

Part 3

Continuing with the same information from part 1 and 2, do the following:

6.- Develop an export proposal and make at least five recommendations to achieve adequate logistics performance in the selected company. 7.- Draw your conclusions.