PART 1:

Explain and complete Training need analysis for at least 8 staff in a customer service position.

PART 2:

Findings for possible improvement.

PART 3:

Training plan including which area require training based on your findings in task 2, When and how training will be conducted(Training schedule)?

Assignment Activity 4 Part 1 Design a LTraining Needs Analysis' for a customer service position in your workplace. If you are not currently working, then yen will have to simulate a hospitality work environment. Part 2 Conduct 'Training Needs Analysis' for your staff identifying areas in customer service delivery where their skills or knowledge may not be to company standards. Part 3 Design a brief Training Session which you could deliver to coach your staff in one area of customer service standards, which may be required