Part $1$: Factors to Consider Current IT infrastructure and its limitations Organizational goals and objectives IT department's current performance and areas for improvement Employee skills and training needs Budget and resource availability IT governance and compliance requirements Stakeholder expectations and communication channels Risk management and mitigation strategies Part $2$: Specific Issues to Solve Inefficient incident management leading to prolonged downtime Lack of a formal change management process causing service disruptions Poor asset management resulting in underutilized resources Inadequate service level agreements $($SLAs$)$ and key performance indicators $($KPIs$)$ Insufficient IT security measures increasing vulnerabilities Limited ITIL knowledge and expertise within the department Part $3$: Processes and Practices to Implement First Incident Management: Establish a formal process to quickly resolve IT incidents and minimize downtime. Change Management: Implement a structured change management process to minimize service disruptions and ensure smooth transitions. Asset Management: Develop an asset management strategy to optimize resource utilization and reduce waste. Service Level Management: Define SLAs and KPIs to align IT services with organizational goals and measure performance. IT Security Management: Implement robust security measures to protect IT infrastructure and data. ITIL Foundation Training: Provide ITIL foundation training to IT staff to build a common understanding and improve overall IT service management. Part $4$: Proposed Course of Action Incident Management: Implement ITIL Incident Management best practices to reduce downtime and improve service availability. Successful outcomes include faster incident resolution times and increased user satisfaction. Change Management: Establish ITIL Change Management processes to minimize service disruptions and ensure smooth transitions. Successful outcomes include fewer unplanned outages and increased IT stability. Asset Management: Develop an asset management strategy to optimize resource utilization and reduce waste. Successful outcomes include reduced hardware and software costs and improved resource allocation. Service Level Management: Define SLAs and KPIs to align IT services with organizational goals and measure performance. Successful outcomes include improved IT alignment with business objectives and increased user satisfaction. IT Security Management: Implement robust security measures to protect IT infrastructure and data. Successful outcomes include reduced security risks and improved data protection. ITIL Foundation Training: Provide ITIL foundation training to IT staff to build a common understanding and improve overall IT service management. Successful outcomes include improved communication, collaboration, and consistency in IT service delivery.