Part 1: Map the process flow in the clinic and calculate the capacity utilization.

Part 2: Analyze the effects of defections (yield loss) on operations and profitability. How would they change if defections were reduced.

Part 3: What is your recommendation on expanding the clinic? And why?

3156 patients 11,189 patients 11.180 patients Workforce utilization Receptionist from the process map, we see that the receptionist does the following activities in the process Check-in at inic when X number of patients come for intake 2 minutes per patent) and when number of patients come in for check-in before surgery (2) You calculate X and Y based of patients that show up at those steps of the process based on patient defections Initial calls 14345 patients 22 defection 143450223156 patients defect Drit means (100 - 22/x = 78% make intake appointment 14345 0.78 19189 patients Ofese 20% delectate making intake appointment 11129 028 - 3133 patients defect O means (100-287-725 check in atter maicing appointment 11180072- 8056 patients checkin Check in at Intake takes 2 minutes. So receptionist time at intake 28056 minutes of receptionist time 16,112 minutes Simiy you need to calculate how many defect before surgery, and then calculate how many show up for surgery check. That is used to calcolate receptionistsime for surgery check Then Total receptionist minutes in a year - 48 weeks 5 days x 8 hours (excludes breaks) 60 min 115.200 minutos Total receptionist working time checking in patients receptionist time at intake receptionist time at surgery check-inx2)(Y2) Hence Receptionist tzation IX *2)+(Y*2/115.200 Smilty other wodoro as well as facility utilation can be calculated Uzation work time to time rol delections (violi interredund Calculate the base case for each cost and revenue item, and total cost and revenue as the clinic currently operates Then consider ANY ONE scenario where you would intervene to reduce the defections For example, reduce the defections of cash paying or insurance patients after intake but before surgery by some percentage. You can assume any percentage duction Then recalculate the costs and revenue. Remember many costs remain the same, but variable costs like the staff surgeon cost of materials costs change Stall costs also change if you assume you are hiring a new staff member if you have these in two columns base case and new reduced deflections case, then you can calculate the changes in specific cost and revenue items as well as changes in the overall profitability Part 1: Mee the process flow in the clinic and calculate the capacity utilization Process flow chat To draw the process chart You can use Word or even draw by hand and capture the image with your camera and include it in the assignment Init patient call 17 14,345 patients 78% make intake appointment 11,189 patients 22% defect 3156 patients Mail paperwork min) 11.189 patients Call to remind 12 min 11,189 patients Workforce utilization Receptionist from the process map, we see that the receptionist does the following activities in the process Check-in at clinic when X number of patients come for intake (2 minutes per patient and when Y number of patients come in for check-in before surgery (2 minutes). You calculate X and Y based of patients that show up at those steps of the process based on patient defections Initial calis=14345 patients 22% delection = 4345 0.22 - 3156 patients defect Or it means (100 - 2276 = 78% maike intake appointment = 14345.0.78 = 11189 patients Of those 28 defect after making intake appointment 11189.0.28 - 313) patients defect Or it means (100-286 -72check in after making appointment 111890.72 B056 patients check-in Check-in at intake tokes 2 minutes So receptionist time at intake = 2 * 8056 minutes of receptionist time = 16,112 minutes Similarly, you need to calculate how many defect before surgery, and then calculate how many show up for surgery check-in. That is used to calculate receptionist time for surgery check-in Then Totul receptionist minuten in a year = 48 wouka x 6 days x 8 hours (excludes breaks) 60 min 115.200 minutes Total receptionist working time checking in patients receptionist time at intake receptionist time at surgery check-in= ( x2)+(2) Hence Receptionist lization=f( x2)+( Y2)/115,200 % Similarly, other workforce as well as facility utilization can be calculated 3156 patients 11,189 patients 11.180 patients Workforce utilization Receptionist from the process map, we see that the receptionist does the following activities in the process Check-in at inic when X number of patients come for intake 2 minutes per patent) and when number of patients come in for check-in before surgery (2) You calculate X and Y based of patients that show up at those steps of the process based on patient defections Initial calls 14345 patients 22 defection 143450223156 patients defect Drit means (100 - 22/x = 78% make intake appointment 14345 0.78 19189 patients Ofese 20% delectate making intake appointment 11129 028 - 3133 patients defect O means (100-287-725 check in atter maicing appointment 11180072- 8056 patients checkin Check in at Intake takes 2 minutes. So receptionist time at intake 28056 minutes of receptionist time 16,112 minutes Simiy you need to calculate how many defect before surgery, and then calculate how many show up for surgery check. That is used to calcolate receptionistsime for surgery check Then Total receptionist minutes in a year - 48 weeks 5 days x 8 hours (excludes breaks) 60 min 115.200 minutos Total receptionist working time checking in patients receptionist time at intake receptionist time at surgery check-inx2)(Y2) Hence Receptionist tzation IX *2)+(Y*2/115.200 Smilty other wodoro as well as facility utilation can be calculated Uzation work time to time rol delections (violi interredund Calculate the base case for each cost and revenue item, and total cost and revenue as the clinic currently operates Then consider ANY ONE scenario where you would intervene to reduce the defections For example, reduce the defections of cash paying or insurance patients after intake but before surgery by some percentage. You can assume any percentage duction Then recalculate the costs and revenue. Remember many costs remain the same, but variable costs like the staff surgeon cost of materials costs change Stall costs also change if you assume you are hiring a new staff member if you have these in two columns base case and new reduced deflections case, then you can calculate the changes in specific cost and revenue items as well as changes in the overall profitability Part 1: Mee the process flow in the clinic and calculate the capacity utilization Process flow chat To draw the process chart You can use Word or even draw by hand and capture the image with your camera and include it in the assignment Init patient call 17 14,345 patients 78% make intake appointment 11,189 patients 22% defect 3156 patients Mail paperwork min) 11.189 patients Call to remind 12 min 11,189 patients Workforce utilization Receptionist from the process map, we see that the receptionist does the following activities in the process Check-in at clinic when X number of patients come for intake (2 minutes per patient and when Y number of patients come in for check-in before surgery (2 minutes). You calculate X and Y based of patients that show up at those steps of the process based on patient defections Initial calis=14345 patients 22% delection = 4345 0.22 - 3156 patients defect Or it means (100 - 2276 = 78% maike intake appointment = 14345.0.78 = 11189 patients Of those 28 defect after making intake appointment 11189.0.28 - 313) patients defect Or it means (100-286 -72check in after making appointment 111890.72 B056 patients check-in Check-in at intake tokes 2 minutes So receptionist time at intake = 2 * 8056 minutes of receptionist time = 16,112 minutes Similarly, you need to calculate how many defect before surgery, and then calculate how many show up for surgery check-in. That is used to calculate receptionist time for surgery check-in Then Totul receptionist minuten in a year = 48 wouka x 6 days x 8 hours (excludes breaks) 60 min 115.200 minutes Total receptionist working time checking in patients receptionist time at intake receptionist time at surgery check-in= ( x2)+(2) Hence Receptionist lization=f( x2)+( Y2)/115,200 % Similarly, other workforce as well as facility utilization can be calculated