Part $1$:

Part $2$:

A CRM system consists of two primary components $($A & B$).$ Drag and drop these components in their correct places on the diagram

Next drag and drop the systems, in their correct locations on the diagram, labelled $1$ to $6$ as shown, within either of these two components.

Sales Systems

Customer Service Systems

Back Office $-$ Analytical CRM

Collaborative Systems

Front Office$-$ Operational CRM

Data Mining

Data Warehouse

Marketing Systems

Question $16$

Not yet answered

Marked out of $1\mathrm{.}00$

P Flag question

CRM involves managing all of the following except:

Select one:

$$ a$.$ increase customer loyalty

$$ b$.$ increase customer retention

O c$.$ increase organization's profitability

$$ d$.$ increase sales commission