Part 1: Short answer questions

Read each question carefully.

1. Outline the following organisational requirements that are relevant to workplace teams. Your answer should include a brief explanation of the responsibilities and objectives involved and should also include two representative examples.

Table 2- Organisational requirements

Organisational Requirements	Explanation and examples
Workplace policies
Code of Conduct
Reputation
Culture

1. Discuss two key legislations that are relevant to a typical workplace. (50 - 100 words each)

Table 3: Legislations for the workplace

Legislation	Discussion

1. a. Recommend three facilitation techniques to encourage work team cohesion.

Table 4: Team cohesion techniques

Recommendations
1.
2.
3.

b. Recommend three facilitation techniques to encourage work team effectiveness.

Table 5: Team effectiveness techniques

Recommendations
1.
2.
3.

Part 2: Case Study

1. Scenario: Jane Mendoza, a 24-year-old, is bright and highly educated but has an uncompromising attitude when working with customers and other team members. The manager, Barbara Clarkson, is more experienced than Jane Mendoza, and she is concerned Jane will negatively impact the customer experience in the organisation. Jane entered the department six months ago from university and has produced considerable friction within the department and difficult circumstances for Barbara in dealing with stakeholders outside the immediate department and customers. When Barbara approached Jane about being more diplomatic in various situations, Jane's response was, "These people are in the wrong. Why is there a need for diplomacy?"

You are required to analyse the situation and recommend mentoring or coaching techniques and steps to support Jane. (300 - 350 words)

Mention your answer here

1. Discuss and recommend a strategy for conflict resolution in each of the following scenarios
2. Scenario: There is a conflict between a team member and the manager due to the team member not agreeing with the priorities and work role as allocated by the manager. How should the manager approach conflict resolution? Discuss possible strategies for conflict resolution (100 - 150words).

B. Scenario: There has been a conflict between team members due to the perception that one team member is not contributing equally to the team effort. As a leader, how should you negotiate a resolution for the conflict? Discuss possible strategies for negotiating a resolution (130 - 150 words).

3. a. Discuss the methods of communication in the workplace. (100 - 150 words)

b. Discuss styles of communication in the workplace (100 to 150 words)

c. In the work environment, introductions are how people communicate who they are and what they do.

Scenario: Assume that you are working as a graphic designer for a publishing company and on your first day at the team meeting you are asked to introduce yourself to other team members. Explain the things to keep in mind when introducing yourself in the team meeting. (120 - 150 words)

1. Discuss the role of cross- cultural communication and inclusive communication techniques in creating a diverse workplace with one example. (150 - 200 words)

1. Discuss the key communication strategies that you can use in a workplace with individuals with disabilities and special needs. (120 - 150 words)

1. "Leadership behaviours refer to characteristics and actions typically demonstrated by effective leaders. These behaviours allow leaders to guide others to meet their goals in the workplace."

Elaborate on the professional behaviours to role model as a leader in the following instances (40 - 70 words)

Table 6: Role model behaviours

Leadership behaviours	How the behaviour is demonstrated in the workplace
Compassionate approach
Initiating Change
Giving Feedback
Promote Accountability

1. Scenario: Assume that you are a team leader of a team of 10 members. One team member has expertise in one of your most important computer software and nobody else knows how it works. The team member's absence could delay essential work. Discuss typical workplace contingencies for this situation that you can plan to take into account the following: (150 - 200 words)

• Unplanned leave or absence of workers
• Re-allocation of work tasks
• Succession planning for important team roles

2. "Challenges that teams face in performing their tasks are numerous."

Evaluate this statement and provide one example of a possible challenge in each of the following areas and how they can be managed (60 - 100 words each).

Table 7: Workplace challenges

Challenge	Example	Management
Unethical/inappropriate behaviour
Potential risks or safety hazards
Difficulties performing tasks
Conflicts with clients
Conflicts with team members