Part 1: Short answer

Read each question carefully and answer in the spaces provided.

1. Consider the three (3) scenarios below and determine the following:

1. Identify all parties the conflict is between
2. Define the underlying issue that has caused the conflict

Scenario 1: In your industry workplace the operations manager holds a team meeting on reducing printer usage in order to become more environmentally sustainable. The manager instructs the team to only print when truly necessary and to communicate via e-mail as a first preference.

The customer relationship manager sends an e-mail to the team the same week, highlighting the importance of giving customers physical documents, as this adds a more personal touch rather than sending them via e-mail and is a point of difference with competitors.

With two conflicting messages circulating, you overhear the operations manager raising their voice at a staff member for printing paper unnecessarily and not following the direct orders from the team meeting. The staff member argues back stating they are following direction from the customer relationship manager.

Scenario 2: In your industry workplace a new staff member asks another long-standing staff member for help with the reservation software, as their log in doesnt seem to be working. The staff member responds by taking control of the system and logging in for them while rolling their eyes and making a huffing sound, stating that next time they ought to figure out how to use the software themselves.

Scenario 3: In your industry workplace team meeting several staff members raise the issue of the lack of supplies and how frustrating it is when customers request certain products and they arent able to provide them due to such limited availability.

Why isnt management making sure that there are enough supplies? someone comments while shaking their head. Another team member says in a frustrated tone How ridiculous it is that certain products and services that are promoted arent available when a customer requests them and says that they then must spend time listening to customers frustrations for issues that they dont have any control of.

please answer the same question with all scenario thank you