Part 1: True-False (please provide your response on BOTH the exam and the bubble sheet) F 1. In the realm of Information Systems, Enterprise Systems seek to isolate functional areas of the business organization so that they can be optimized and each area can be served by its own specialized database. T 2. Best practices are the most successful solutions or problem-solving methods in an industry for consistently and effectively achieving a business objective. 3. The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers (end consumers). 4. A good Enterprise System with appropriate supply chain managernent components can help tame the bullwhip effect in a supply chain by reducing uncertainties about demand and supply by providing all members of the supply chain with accurate and up-to-date information. 5. Supply chain software is typically classified as either supply chain planning systems or supply chain execution systems. 6. In a push-based model of supply chain management, actual customer orders or purchases trigger events in the supply chain. 7. In a customer relationship management (CRM) system, a touch point or contact point is a method of interaction with the customer. 8. Some of the more comprehensive customer relationship management packages will include additional modules, such as partner relationship management and employee relationship management modules, to enhance the support provided by the package. 9. Customer lifetime value (CLTV) is an important output of operational customer relationship management. 10. It is important to consider the business value of any type of Enterprise System or Enterprise System component, when making decisions about whether to acquire, retain, expand, or upgrade such a system. 11. Only the Information Technology (IT) people and the Information Systems (IS) people in an organization should be involved with selecting and setting up an Enterprise System in that organization, as others should be kept at a distance until the system is fully operational and all problems have been worked out. 12. If an organization wanted to leverage its investment in enterprise applications and extend its ability to get more value from those enterprise applications, it should consider the creation and use of a service platform. 13. Any organization that uses business process mapping should avoid considering any use of an Enterprise System and any of the components of an Enterprise system, due to major conflicts between business process mapping and the Enterprise System approach. 14. Facilitating supply chain management tends to be a bit easier since the advent of the Internet, than it was prior to the Internet's arrival. 15. The sales (revenue) growth curve for retail electronic commerce (e-commerce) has shown exponential growth since 1995. 16. E-commerce creates a marketplace that is extended beyond traditional boundaries anc removed from a temporal and geographic location to become what is called a marketspace. 17. If an online consumer could easily discover the actual costs an e-commerce retailer had to pay for a pair of shoes, then it could be said that the consumer was experiencing price ransparency. 18. The Internet increases information asymmetry dramatically