Part 2: Multiple Choice Select the BEST response and indicate it on BOTH exam and bubble sheet 51. The portion of an enterprise system that permits data to be shared by many different: business processes and used by various integrated software modules and various functional areas throughout the enterprise is (arc): a. finance and accounting functional area software b. human resources software c. sales and marketing information systems d. a centralized database c. manufacturing and production information systems 52. Order planning, advanced scheduling and manufacturing planning, demand planning. distribution planning, and transportation planning are examples of: a. capabilities of supply chain execution systems b. capabilities of supply chain evaluation systems c. capabilities of supply chain planning systems d. capabilities of supply chain replenishment systems c. capabilities of supply chain systems to track returned goods and remanufactured products 53. All of the following describe pull-based models of supply chains, EXCEPT: a. they are sometimes known as demand-driven models b. they are sometimes known as build-to-order models c. they are based heavily on forecasts or guesses of customer demand for products d. they allow manufacturers to make use of actual order demand information to drive their production schedules and procurement of raw materials e. they can be supported by systems that make use of the Intemet and related technologies 54. Customer Relationship Management (CRM) Systems: a. examine customers from a multifaceted perspective b. typically use a set of integrated applications to address all aspects of the customer relationship c. typically address customer service, customer sales, and customer marketing activities d. all of the above e. none of the above 55. The number of customers who stop using or purchasing products and services from a company: a. is called its churn rate b. is an important indicator of the company's employee turnover rate c. provides a direct measure of how many errors the company has in its centralized database d. is an unimportant performance metric e. all of the above