Part 2: Scheduling We've outlined several tools and techniques that have been used in business to improve organizational efciency and effectiveness. One key issue that supports this goal is scheduling. The order of processing jobs on a resource has a major impact on system performance. Therefore applying scheduling techniques to improve system performance and increase customer satisfaction is key. 2.A Scheduling John Smith is the supervisor of Cleaning Express, Inc. which provides facility cleaning services for downtown Milwaukee businesses. Five customers submitted their orders at the beginning of the week. Specific scheduling data are as follows: All orders require the use of one expensive cleaning machine, so, Smith must decide on the processing sequence for the five orders. The evaluation criteria are minimum flow time and minimum WIP inventory. Smith currently uses the FCFS rule in order to be fair to its customers. Evaluate the performance of the FCFS, EDD and SPT rules on average ow time and average WIP inventory. Which rule should Smith select? Briey describe the likely impact of these calculations on efficiency and effectiveness. Why is good scheduling important for business performance