Part 2:Using the Balanced Scorecard framework, identify two objectives and corresponding leading indicators (key performance indicators) to use as performance measures per category (excludingFinancial). Discuss the potential strengths and weaknesses of each leading indicator, in terms of what productive and counterproductive behaviors each measure might motivate. Select which group(s) of employees you would assign the performance measure to. HINT: Be careful to select objectives that will lead to positive financial performance, and match them with leading indicators that can be measured.
Utilize the template below to record your responses:
Balanced Scorecard Category		Objective	Leading Indicator (performance measure)	Assigned to... (employee group)	Productive Behavior(s) hoped for... (Hint: Actions desired, rather than outcome)	Counterproductive Behaviors the measure might motivate (Hint: Undesired actions, rather than poor outcome)
Financial		NOT REQUIRED
Customer	1)
2)
Business Practice	1)
2)
Learning & Growth	1)
2)