Part 3 Multiple Choice Questions 1. (3 points) Customer value is A) the sum of the supply chain surplus and supply chain cost. B) the remainder after supply chain cost is subtracted from supply chain surplus. C) the remainder after supply chain surplus is subtracted from supply chain cost. D) supply chain protability minus the supply chain cost. 2. (3 points) The cycle view of a supply chain holds that A) the processes in a supply chain are divided into 2 categories. B) the processes in a supply chain are divided into a series of activities performed at the interface between successive stages. C) all processes in a supply chain are initiated in response to a customer order. D) all processes in a supply chain are performed in anticipation of customer orders. 3. (3 points) Which of the following denes the set of customer needs that a company seeks to satisfy through its products and services? A) Competitive strategy B) Product development strategy C) Marketing and sales strategy D) Supply chain strategy 4. (3 points) The rst step in achieving strategic t between competitive and supply chain strategies is to A) understand the supply chain and map it on the responsiveness spectrum. B) understand customers and supply chain uncertainty. C) match supply chain responsiveness with the implied uncertainty of demand. D) ensure that all functional strategies within the supply chain support the supply chain's level of responsiveness