PART 4: TRAINING / INFORMATION SESSION Task 1 Prepare to deliver a training / information session For this task, you are to prepare to deliver a training / information session for NGC Travel and Tourism Staff Members. This training / information session is to: o Inform the staff of the new schedule o Delegate the tasks determined in the Work Delegation Table completed. o Provide coaching and support as needed o Address issues staff members may have with new work flow o Inform staff what is expected of them Instructions to prepare for the presentation Your presentation should include: - Brief introduction and rationale of the presentation - Filled out Training and Information Session outline (Appendix 12) o including other activities that addresses various tasks in the daily operations - Organisational goals and quality assurance initiatives being targeted o Ensure workplace operations support overall organisational goals and quality assurance initiatives. o Coordinate multiple and potentially competing operational priorities - Changes to new schedule and delegation of tasks (including delivery of additional training) o Delegate work according to principles of delegation o assist colleagues in prioritising workload through supportive feedback and coaching - Introduce proper workflow contingencies to address daily operations o Proactively share information, knowledge and experiences with team members o Assess and respond to opportunities to improve sustainability of day-to-day operations o Plan and organise workflow for a team operation or activity that takes into account the following contingencies: food hygiene issues delays and time difficulties difficult customer service situations equipment breakdown or technical failure financial resources staffing levels and skill profiles rostering requirements staff performance procedural requirements - Methods to address sustainability of day-to-day operations (ongoing monitoring - systems) o Identify and analyse workplace problems from an operational and customer service perspective o Initiate short-term actions to resolve immediate problems where appropriate o Anticipate and respond to unpredictable operational problems and situations at a frontline management level - Suggestions for professional development o Include videos to watch for professional development in different areas (customer service, new technologies, leadership, management, etc) o Challenge and test ideas within the team in a positive and collaborative way. o Proactively consult with colleagues about ways to improve efficiency and service levels, including potential for new technologies and other innovations. - Management's expectations from team members o Provide feedback, coaching and support to team members o Provide feedback to colleagues and management to inform future planning Your slideshow presentation must not be longer than 15 minutes Submit your presentation to your Trainer / Assessor Your assessor will also consider the language, format, content and level of detail of your presentation

Part 4 Task 1: Your assessor will be looking for: Evidence of your presentation to deliver information to staff Evidence of your preparation for a training / information session as described above. You may use the "Training / Information Session Outline" template or you may use a template of your own, however you must ensure to include all information as specified in the instructions for the task above

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