Question: Part 6B2: One week after the upgrade is complete, VS mails each customer a satisfaction survey which asks, among other questions, how satisfied the customer

Part 6B2: One week after the upgrade is complete, VS mails each customer a satisfaction survey which asks, among other questions, how satisfied the customer is with the upgrade experience. Use the following data to determine if location or training protocol is related to a "very" satisfied upgrade experience. Explain the managerial significance of these data

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