Part A 1 A functioning Knowledge management system (KMS) follows a cycle that consists of six steps (see Figure below). The reason the system is cyclical is that knowledge is dynamically refined over time. The knowledge in an effective KMS is never finalized because the environment changes over time and knowledge must be updated to reflect these changes I Kdo Figure: The knowledge (aka data) management system cycle a) Why do organizations need information or data management? [Mark 100] I b) Describe the tools or technologies available to capture tactic and explicit knowledge in an organization [Marks=5 : Words 50-100]