Part A 1. Develop a grievance policy and procedure for Safety Traffic Co. Use the policy and procedure layout provided as a guide for the format of your policy and procedure. The grievance policy and procedure should include the following information. a. Safety Trafc Co. expectations and standards for grievances and disputes. b. A formal procedure describing how staff may lodge a grievance and have their matter handled including internal and external escalation procedures. c. A formal procedure for the manager describing: i. suitable responses to the initial dispute ii. how to check documentation and other sources to clarify issues iii. possible assistance and advice from internal and external sources iv. negotiation strategy options v. options for representation of the organisation's position vi. documenting and certifying agreed outcomes vii. implementation of agreements viii. monitoring and review of agreed actions ix. followup actions to manage possible breaches