Part A: Multiple Choice $(20$ marks$)$

Identify the choice that best completes the statement or answers the question.

$1.$ The information is data that has been given $\_.$

a$.$ profits

b$.$ context

c$.$ cost value

d$.$ quality

$2.$ Information enables organizations to

improve them.

operating processes for efficiency and

a$.$ Change

b$.$ Reduce cost

c$.$ Monitor and control

d$.$ Organize

$3.$ is the value added to information by people who have the experience to understand its real potential?

a$.$ Knowledge

b$.$ Data

c$.$ Profit

d$.$ System

$4.-$manage the processes for obtaining raw materials or services from suppliers and the distribution of products.

a$.$ supplier relationship management

b$.$ supply chain management

c$.$ product lifecycle management

d$.$ customer relationship management

$5.$ is a systematic process of identifying knowledge assets and their relationship across an organization.

a$.$ Knowledge management

b$.$ Business analysis

c$.$ Knowledge audit

d$.$ Knowledge strategy

Part B: Answer ALL questions $(50$ marks$)$

$1.$ Which different types of information are used in an organization? $(15$ marks$)$

$2.$ List and describe phases in the software selection process. $(15$ marks$)$

$3.$ Distinguish between information management strategy and knowledge management strategy. $(15$ marks$)$

$4.$ Define the four steps of the Risk Management. $(15$ marks$)$

Part C: Case Study Questions, Answer ALL questions $(30$ marks$)$

The Lo$-$cost Airline Company decided to bring marketing, operations and IT together to enable flexible decision making and improve Organizational performance by reviewing how well processes work and making adjustments to make them operate more efficiently and effectively. Company CIO proposed adoption of the Corporate Information System.

Company will use databases to store personal characteristics of customers and

details of which routes customers have flown. Analysis of these databases can then be used to understand customer preferences and market products that better meet their needs. Also, Company will use Internet technology so that customers serve themselves when they book tickets or make enquiries online. Using these information company will produce management information on the ticket sales and costs of operating the different routes which will be used by managers to assess whether their strategies are effective and revise them accordingly. Online services will be used to introduce new products more cost$-$effectively, such as a holiday booking service, a car rental service or web$-$based services to compare the price of flights from different suppliers.

Q$1$: From the given case study, discus different models in which information can create value for Lo$-$cost Airline Company. $(12$ marks$)$

Q$2$: Explain how the availability of information technology has eased identified approaches. $(12$ marks$)$

Q$3$: Discus different concepts of business information management in Lo$-$Cost Air$-$ line Company $(6$ marks$)$