Part A - Written Response

Question 1: What is effective leadership communication? Explain it and provide examples.

Question 2: You are about to dispatch the meeting agenda. Describe how you will dispatch meeting agendas to participants within designated timelines. In the answer, explain how to confirm the meeting date, time and venue with participants.

Question 3: From the following meeting options, you are required to choose an appropriate one for a performance review meeting and briefly explain your reason.

? Face-to-face

? Teleconferencing

? Web-conferencing

? Using webcams

Question 4: What are the recorder's/minute-taker's responsibilities?

Part B - Case Study

Read the following scenario and complete Question 5 to 9:

Janny = Employee

Margaret = Department Manager

Robin = HR manager

One of the major issues that should be taken into consideration is that Jenny is not carrying out her duties properly (Jenny is not following the instruction) and being short with other employees (Her communication skills were not competent). As this came to management that this was not her first time, Margaret asked Robin to have a counselling discussion with Jenny before any further action was taken.

During the last meeting between Robin and Jenny, they discussed and agreed to set up another procedure but Jenny came up with another issue regarding her attitude. This was shown when Jenny became emotional and Robin's first opinion to Margaret was to give Jenny a second warning letter.

Jenny believed that she was being discriminated against by other employees because of her sexual orientation and her race, which might be the reason behind her poor performance and being short with other employees. Therefore, Jenny requested a meeting with Margaret.

Question 5: According to the company's policies and procedures, an email invitation must be sent to all participants to the meeting.

Provide an invitation letter and in the letter, an acknowledgement receipt must be used.

The followings must be included in the letter:

? Meeting date: 4th July 2020

? Meeting venue: Level 5, Meeting room

Question 6: Advise Margaret (Department Manager) what skills and techniques she needs in order to have a consultation with Jenny.

Question 7: Finally, the meeting was held, and the meeting minutes were sent to all participants. The outcomes of the meeting are as follows:

? Jenny agreed to receive a training for her communication skills.

? An investigation will take a place in regard to the discrimination against Jenny.

? Margaret needs to schedule Jenny's training and also an interview for investigation for Jenny's colleagues.

Identify follow up actions for Margaret and advise her who she needs to communicate with.

Question 9: A company uses the communication process below for their leaders (managers & supervisors)

Preparation Collect Data Communicate Compile information to Communication plan Conduct communication be communicated Target customers Marketing information Reward and recognition Employees Employee feedback customer feedback