Part B - Case Study (PC2.4, PC2.5, PC3.2, PC3.3

After two months, there has been a conflict between Sam and Joey. They both approached the same client using different mediums. Joey found Star Industries (the client) through digital marketing, whereas Sam visited the organisation directly. Star Industries requires 3,000 laptops for all the staff in the business. Both Joey and Sam claim they approached the client first. As the team leader, you need to help resolve this conflict.

Required:

You organise a meeting with both Joey and Sam and use the following template to prepare the minutes. You are required to:

List all the steps you followed to identify and address the issues, and the responses from the team members

Provide a solution to resolve the conflict

Part B

Meeting Date:
Meeting Time:
Meeting Location:
Attendees:
Agenda 1:
Steps in identifying and addressing the issues, and the responses from the team members
Agenda 2:
The solution to resolve the conflict