Part B: Development of a continuous improvement plan

In this part of assessment task, you are reviewing the quality frameworks and operational plan of an community support service centre and suggest them strategies and opportunities for continuous improvement in the service delivery.

This assessment task requires you to perform the following skills:

• Review quality frameworks
• Review operational plan
• Review quality of service outcomes for clients and the community
• Identify barriers to quality
• Find strategies and opportunities for continuous improvement
• Provide recommendations for improvement
• Establish a continuous improvement plan for the community support service centre for at least 1 service or program
• Define and implement continuous improvement processes to monitor and ensure quality client service delivery
• Plan and ensure the involvement of all stakeholders and parties in quality improvement processes such as colleagues, children, parents and management
• Process of ongoing inspection to ensure service follow good and best practices and to respond to changing legislative requirements and client needs
• Identify the professional development processes for the staff to develop the necessary competencies to meet changing service delivery requirements
• Identify and establish differences between stakeholder expectations and service delivery objectives
• Strategies to inform stakeholders the review results
• Plan and implement the revised strategies to improve outcomes based upon review findings
• Respond to and investigate complaints and use as feedback to improve outcomes
• Ensure the continuous improvement of service standards by incorporating stakeholder expectations, feedback, industry and regulatory benchmarking and available resources
• Word-limit: 450-500.
• You must use the template below to develop your continuous improvement plan or quality improvement plan.

Continuous Improvement Plan

Organisation Details
Organisation Name
Service Outlet
Organisation Contact Person
Contact Person Phone
Contact Person Email

Continuous Improvement Plan Details
Set of Standards Selected
Date Range of Improvement Plan		From		To
Additional Information

Standard	Activity	How the activity will be achieved	Progress	Person responsible	Planned completion date	Actual completion date