Part B You will be observed demonstrating how you resolve 2 team member disputes (to be selected from the list below/"Nature of problem") with customers. When solving the complaints or disputes you are required to apply a range of conflict-resolution techniques and communication skills. Instances Date Duration from ... Matter/problem to... (Select 2 different instances) Instance: dispute or argument among work colleagues job duties or rosters lack of competence worker mistake dismissal cultural misunderstanding Brief Overview of the matter/problem: Describe how you would go about resolving the issue step by step. Include an estimate of the length in real time each should take