Part D: Prepare a contingency plan The owner is concerned about the fact that whether they will be able to recruit quality customer service representatives within the specified timeframe or provide them with the training to develop the required skills. The owner wants you to prepare a contingency plan to address this issue. The objective of the contingency plan is to address the shortage of quality customer service representatives if they are not able to recruit the required number of quality employees within the specified timeframe. Contingency Plan Template Contingency plan Company name: Person Developing the plan: Name: Position: Risk identified: Strategies/activities to minimize the risk By when By whom