Part I: Multiple Choice Questions $(14$ marks: $1$ mark each$)$

Indicate the correct answer for each of the multiple$-$choice questions below.

$1.$ The design, operation, and improvement of the systems that create and deliver the firm$$s primary products and services is referred to as

a$.$ supply chain management.

b$.$ procurement management.

c$.$ operations and supply chain management.

d$.$ product and process analysis and design.

$2.$ Which of the following statements is TRUE?

a$.$ Organization are either $$pure goods$$ or $$pure services$$ organizations.

b$.$ Pure goods industries are low$-$margin commodity business. To differentiate themselves from competition, companies often add services.

c$.$ Core goods providers do not have a service component as part of their businesses.

d$.$ All of the above are true.

$3.$ Which of the following specialized areas constitute OSCM?

a$.$ product design and purchasing

b$.$ manufacturing and service operations

c$.$ logistics and distribution

d$.$ all of the above

$4.$ Emphasizing how a factory$$s capability could be used strategically to gain advantage over competitors is referred to as

a$.$ manufacturing reengineering.

b$.$ manufacturing strategy.

c$.$ business process reengineering.

d$.$ total quality management.