Part$$ II$.$ Multiple$-$choice Questions:$$ Three $(3)$ Points each.$$ Please mark the answer in boldface or by writing it at the end of the question.$$

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$1.$ Which of the following is not a viable strategy for aggregate planning?

A$.$ Hiring and laying off.

B$.$ Variable work weeks.

C$.$ Changing the product mix.

D$.$ Overtime.$$

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$2.$ Which of the following is a viable strategy for aggregate planning?

A$.$ Discount or advertising.

B$.$ Varying backlogs.

C$.$ Subcontracting.$$

D$.$ All of the Above.

Answer$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$

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$3.$ Which of the following statements is $($are$)$ true about services?

E$.$ What works well in providing one kind of service may prove disastrous in providing another kind.

F$.$ Quality of service includes not only quality of work, but also other factors like how long it takes before the work is completed.

G$.$ Critical elements of the service product are difficult to define because most services contain a mix of tangible and intangible attributes.

H$.$ All of the Above

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$4.$ Which of the following statements is $($are$)$ true about services?

E$.$ Most services are experienced, whereas goods are consumed.

F$.$ Capacity, as measured by labor hours, is a surrogate for inventory.

G$.$ Effective management of services requires understanding marketing, personnel, and operations.

H$.$ All of the Above.

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Answer$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$

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$5.$ Which element is involved in designing a service organization?

A$.$ The target market: Who is our customer?

B$.$ The service concept: How do we differentiate our service in the market?

C$.$ Both A and B$.$

D$.$ Neither A$,$ nor B$.$